13CONTACTING TECHNICAL SERVICE
Cholestech GDX Analyzer User Manual
12 TROUBLESHOOTING
Cholestech GDX Analyzer User Manual
Error Cause
Code
15 Internal analyzer
check is incorrect.
16 Internal analyzer
check is incorrect.
17 Internal analyzer
check is incorrect.
18 Internal analyzer
check is incorrect.
19 Internal analyzer
check is incorrect.
20 Internal analyzer
check is incorrect.
21 Internal analyzer
check is incorrect.
22 Internal analyzer
check is incorrect.
23 Internal analyzer
check is incorrect.
24 The supply voltage
is not at the correct
level.
25 Internal analyzer
check is incorrect.
26 Warm-up cycle
has not been
completed in time.
27 Programmed
analyzer shutdown.
Explanation
Do the test again.
If the problem persists, contact your local distributor.
Do the test again.
Remove the cartridge and do the test again.
The cartridge may be damaged or dirty. To check that the analyzer is running correctly,
run the Optics Check Cartridge.
The cartridge may be damaged or dirty. To check that the analyzer is running correctly,
run the Optics Check Cartridge.
The cartridge may be damaged or dirty. To check that the analyzer is running correctly,
run the Optics Check Cartridge.
The cartridge may be damaged or dirty. To check that the analyzer is running correctly,
run the Optics Check Cartridge.
The cartridge may be damaged or dirty. To check that the analyzer is running correctly,
run the Optics Check Cartridge.
The cartridge may be damaged or dirty. To check that the analyzer is running correctly,
run the Optics Check Cartridge.
The analyzer must be run with 11.4–12.6 volts DC. Check the type of transformer
being used.
If this problem continues, contact your local distributor.
Turn the analyzer off. Wait a few seconds and turn the analyzer on again. If the
problem continues, contact your local distributor.
The analyzer has reached the limit of 9,999 tests. Contact your local distributor.
For technical assistance, please contact your local distributor.
Troubleshooting Contacting Technical Service
The Cholestech GDX Analyzer has been programmed to detect any
analyzer or test problems. An error code will appear on the display
if any mistakes arise during the test.
Look at the following table to see the cause of the error code and
the possible correction.
Error Cause
Code
1 Test abandoned
by the user.
2 Test cartridge is
not in the analyzer.
3 Cartridge has not
been turned in time.
4 The cartridge is in
the wrong position.
5 Too long has been
taken to do the step.
6 The sample has not
been added.
7 Enter button has
been pressed too
early.
8 Internal analyzer
check is incorrect.
9 Internal analyzer
check is incorrect.
10 Internal analyzer
check is incorrect.
11 Internal analyzer
check is incorrect.
12 Internal analyzer
check is incorrect.
13 Internal analyzer
check is incorrect.
14 Internal analyzer
check is incorrect.
Explanation
N/A
Analyzer has failed to detect a test cartridge. This may be due to an analyzer problem,
or the cartridge is damaged.
It is essential to follow the instructions without long delays between steps. The analyzer
measures time intervals between steps and will error if the time taken is too long.
The cartridge has been moved when not told to do so. It is essential to follow the
instructions for use.
The analyzer measures time intervals between steps and will error if the time taken is
too long.
The analyzer measures time intervals between steps and will error if the time taken is
too long. It is essential to follow the instructions for use.
The analyzer measures time intervals between steps and will error if the time taken is
too long or too short. It is essential to follow the instructions for use.
The cartridge may be damaged or dirty. To check that the analyzer is running correctly,
run the Optics Check Cartridge.
The cartridge may be damaged or dirty. To check that the analyzer is running correctly,
run the Optics Check Cartridge.
This may be due to an insufficient blood sample, or failure of the liquid to flow through
the funnel. Do the test again and make sure that the pipette is filled correctly.
This may be due to too much blood. Do the test again and make sure that the pipette
is filled correctly.
This may be due to an insufficient blood sample, or failure of the liquid to flow through
the funnel. Do the test again and make sure that the pipette is filled correctly.
Do the test again and make sure that the pipette is filled correctly.
Do the test again.
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